To confirm that products are in their original packaging and condition, we may ask you (the customer) to provide photographs of the items before they are returned to us. To retrieve an RMA number, or for more details, please contact us at you would like to return your purchase for any reason within 30 days of receiving the product(s), we can only grant a refund if the items are returned in their original packaging and condition. NOTE: Items must be returned in their original packaging and condition. Any returned shipments that do not contain a valid RMA number will not be accepted. To initiate a return, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). S ee below for details regarding products that do NOT qualify for our 30 day Returns Policy. And we want YOU to be 100% satisfied! This is why we offer a 30-Day Return Policy for the vast majority of the Brands/Products that we carry. We believe in the brands that we work with and the products that we sell. If you receive your order, and decide that you would like engraving, you will be responsible for shipping the product back to our facility in order to have the engraving completed. If we do not receive your engraving instructions within 2 business days after we request them, we will proceed with shipping your order without engraving. If you purchase a product from us with a Custom Engraving option selected (such as text engraving or artwork engraving, we will reach out to you right after your order is placed to request your engraving instructions.
WEATHER PORTHOLE FULL
If the order has already shipped, then please refer to our Returns & Refund Policy below for full details. If you have any questions, please don't hesitate to email and we'll be happy to help.Īfter your order has been shipped to the final destination, regular tracking updates will be sent to the email address that was used to place the order.Īfter you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display Tracking updates.Īny orders and/or pre-orders that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a minimum 5% re-stocking fee. The re-stocking fee will be deducted from your refund. Some shipping restrictions may apply on specific brands & products. Please note: We currently only ship within the contiguous United States (lower 48 states) & Canada. If you would like to request a faster shipping method that is not available as an option on our online checkout, please reach out to us at and we can provide a quote. In most cases, you will receive your product(s) in around 3-5 business days after it has been shipped - for US orders, and 5-10 business days - for Canadian orders. Shipping times can vary depending on the product that you purchase.
Additionally, most high-value shipments will require a signature upon delivery. If you still can't find any emails from us, please reach out to our support team at will typically ship with either FedEx or UPS Ground.
If you did not receive an order confirmation email, please be sure to check your spam folder. After your payment is processed, your order will typically ship within the next 1-3 business days ( excluding Holidays) for US orders & Canadian orders. Some limitations may apply.Īfter your order is placed, you will receive an order confirmation email, which will contain your Order #.
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We currently offer Free Canadian Shipping on most orders over $100 USD. You'll be sent the next issue of our newsletter shortly.īecause our price on this item is lower than the manufacturer's Minimum Advertised Price, the manufacturer does not allow us to display our retail price until you place the item in your shopping cart.Īdding the item to your cart allows The Chandlery to show you our price consistent with our goal of offering the lowest possible price on the widest selection of products.Īdding this product does not require you to purchase the item, and you can easily remove it from your cart if you decide not to buy it.Shipping to the UNITED STATES (Lower 48 States): We will process this price request and send you details within 24 hours. What your needs are, and receive a price from us within 24 hours during weekdays. Briefly summarize any additional products or accessories you are interested in, or
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